Procedures & Policies
Gold:
Customer must refer to each and every signed contract for procedure. Contracts are personalized for each transactions and client. Return policy is the same.
Click Here to download the Return Policy
Petroleum and Lubricants:
Click here to download the Procedure
Click Here to download the Return Policy
Sugar and Rice:
Click here to download the Procedure
Click Here to download the Return Policy
Return Policy: Because every transaction has Seller and buyer agreed independent reports from INTERTEK, SGS Quality and Quantity inspection report, Assay report and or certificates all sales are final no returns. Any payment or deposit for service before delivery are non refundable. If you change the order or cancel after payment or deposit the deposit or payment already made will be converted to a balance credit to be applied to your next invoice order. You must place your next order within 60 days or loose your converted credit. We do not hold monies deposited for clients safekeeping pass 60 days. We are not a bank.
FOR ANY TYPE OF DISPUTE REFER TO YOUR SIGNED CONTRACT AND INVOICE.